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Return Policy

Thank you for shopping at Filos International. We want to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, we're here to help.


You have [number of days] calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must provide proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.


If you need to exchange an item for a different size, color, or model, please contact our customer service team. They will guide you through the process and provide further instructions.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to arrange a return or replacement of the item as quickly as possible, at no additional cost to you.


Please note that certain items are not eligible for return, such as personalized or custom-made products. Additionally, certain types of items, such as perishable goods, gift cards, or downloadable software, may not be eligible for return.

Contact Us

If you have any questions regarding our return policy, please contact our customer service team at [customer service contact details]. We are available [business hours or days of the week] to assist you.

Remember to adapt the above template to suit your business requirements and local regulations. Providing a clear and concise return policy helps establish trust with your customers and promotes a positive shopping experience.

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